Terms and conditions

Our commitments to you

We will endeavour to do the best possible job for you and do everything we can to make sure that the job is finished on time, on budget and to your satisfaction.

We will make appointments with you and try to be on time.

We will inform you of any changes to planned work due to adverse weather conditions or unforeseen circumstances as soon as possible.

We will keep you up to date with progress of your project and expected completion dates.

If you are not happy with any aspect of the work we do for you we will ensure it is investigated and a plan of action agreed with you.

Estimates and ordering

An Estimate is given in good faith and will be adhered to unless there is a substantial change in the goods or service being provided.

Any change to the scope and extent of work will be discussed with you before any extra costs are incurred. Only approved extra costs will be invoiced.

Unless otherwise stated, delivery and transport costs are included in the estimate total.

Vat is due on all goods and services at the current UK Government rate.

Exports to countries in the EU will also be charged at the current UK Government rate.

Exports to countries outside the EU will not be subject to UK VAT.

A deposit of 10% of the estimate total is due upon order of goods or services. This is none refundable.

The balance is due upon completion of work on site or delivery of finished goods by our own transport.

Where goods are to be delivered by a parcel or pallet courier then the balance must be paid in full and cleared before dispatch.

Payments

We accept payments by cash, cheque, bank transfer, debit and credit card.

On payments by credit cards an extra charge of 2.5% of the total being paid will be made to cover the fees imposed by the credit card companies. Payments by debit card will not incur any extra charge.

Encapsulation of old stained glass and leaded lights.

We will endeavour to refurbish your old stained glass and leaded light panels to the best of our ability however it must be understood that it may not be possible or desirable to make the panels look like new.

Cleaning: We will clean all the glass and leads thoroughly. Every lead will be scored around using a pointed hardwood dowel and any spots of paint removed. Some small marks may still remain on the glass.

Replacement of broken glass pieces in stained glass panels: every effort will be made to match up the broken glass for colour and texture however it may not be possible to replace obsolete glass with an exact match. In these circumstances we will use the nearest available match.

Refurbishment of old lead: we will polish the old leads using black carbon polish but the panels will not be releaded unless requested.

Original glass: small scratches, blemishes, surface marks, edge shells and very small corner cracks in the original glass will not be replaced unless specifically requested.

Original Leaded Light Cement Dust: although every care is taken is taken with the cleaning and blowing out of dust from old panels there may be still be some small particles of dust or cement debris inside the encapsulated unit.

Guarantees

All double and triple glazed units are guaranteed for a period of 5 years for the seal on the unit breaking down. This will be evident if condensation appears inside the unit. If the unit has been glazed by Stained Leaded Glass then the guarantee covers the full cost of removal, splitting, resealing and refitting.

If the unit has been supplied but not glazed then this guarantee is limited to the cost of the unit being split and resealed. No delivery costs, removal and refitting costs are covered. This guarantee is only valid if the units have been glazed correctly, i.e., the units must be supported on both the inside and out side pane on packing blocks. If the frame is timber then it must be glazed using a butyl putty or tape and capped inside and out using a low modulus neutral cure glazing silicon designed for glazing double glazed units.